Event Detail

  Event: Manage Short-Stay Expectations and Resident/Family Satisfaction AND Avoid Regulatory/Liability Exposures! Webinar
October 11, 2017
10:30- 11:30 a.m. C.T
Manage Short-Stay Expectations and Resident/Family Satisfaction AND Avoid Regulatory/Liability Exposures!

Dorrie Seyfreid BS, MBA, LNHA, RN, Vice President, IPMG Senior Care Risk Management

Unrealistic expectations are seldom met and are an expressway to dissatisfaction. Families with unrealistic expectations of nursing home care or their resident’s outcomes will undoubtedly experience dissatisfaction. Statistics demonstrate that family dissatisfaction is a greater trigger for regulatory complaints and pursuit of litigation than the severity of a negative resident outcome, especially when a relationship between the family and facility does not exist or has been irreparably damaged. 
These factors point to significant implications for the effective management of family expectations and development of trust-based relationships between family and facility staff. Join this webinar – do not miss the opportunity to learn practical approaches to enhance family satisfaction while avoiding regulatory and liability exposures.

Registration Deadline:
Friday, October 6, 2017

Registration Information & Fees
Fees are per phone line and connection.  Registration instructions and handout materials will be sent to the contact person listed on the registration.  

Member Rate: $99

Non-Member Rate: $198

To Register on-line: Click on "Webinar" below.

Click here to register by mail/fax.  Administrative fee will apply.

LeadingAge Illinois webinars deliver value to you with:
• No limit to the number of staff who can participate LIVE and receive CE credit
• No travel costs and time out of the building

Continuing Education Credit
LeadingAge Illinois, as an approved sponsor of continuing education through the Illinois Department of Financial and Professional Regulation, will provide the following professionals licensed in Illinois:
Nursing home administrators, Nurses, Clinical social workers/social workers, Registered and certified public accountants, Physical therapists/physical therapy assistants, Occupational therapists/occupational therapy assistants, Professional counselor/clinical counselor
With up to 1.0 continuing education credit hour with full participation and documented attendance.

Event Registration

Select a link below to register:
WEBINAR -  ¬†-¬†Presented By: LeadingAge Illinois
10/11/2017 from -
10/11/2017 from -